PILI ETHNIC FOODS SA is committed to providing products of the highest quality. If, for any reason, you find a product you've purchased unsatisfactory, you may return it. Please ensure the return is made within fourteen (14) calendar days from the date of receipt. It's crucial to note that for perishable items such as food and beverages, or any product intended for immediate consumption, returns should be initiated within (2) days of receipt. Any return requests should be communicated via phone or email to the customer service department of PILI ETHNIC FOODS SA.

Customers have the right to return purchased products and seek a replacement under the following conditions, provided the issue can be attributed to the actions or negligence of PILI ETHNIC FOODS SA or the transportation company:

1.       Products were delivered in quantities not matching the order.

2.       Received products differ significantly from those ordered.

3.       Products are found to be altered or damaged upon receipt.

4.       Damaged product packaging upon delivery that compromises its intended use.

5.       Product found defective upon delivery.

For your return request to be accepted, it is imperative that you provide the corresponding purchase documentation (e.g., Retail Receipt, Sales Invoice/Shipping Note) that validates the transaction. Additionally, the products must be in the same condition as received, with unopened packaging. In instances that align with the reasons mentioned above, all associated costs will be covered by PILI ETHNIC FOODS SA. To initiate any return, it's essential first to reach out either by phone at 2810-370577 (Mon-Fri 08:30-17:00) or via email at orders@piliethnicfoods.gr for guidance.

Should you wish to return products for reasons other than those specified, we may still accommodate the return, given that the products remain in their original, unopened condition. In these circumstances, all shipping and handling charges will be the responsibility of the customer.

Replacement & Refunds:

1.       If your desired product is out of stock at the time of replacement, we offer the option to replace it with another item of equivalent value.

2.      Should the return be approved and the initial payment was made via cash on delivery, bank transfer, or credit/debit card, refunds will be processed through a bank deposit to an account specified by you.

3.      For mailed returns, the refund will be issued within seven (7) days of receipt. It's crucial that returned products are accompanied by the purchase receipt, and the purchase date should not exceed 14 days from the return date.

4.      For returns related to orders paid via credit/debit card or bank transfer which were either undelivered or no longer desired, refunds will solely cover the product cost. Shipping and handling charges will remain the customer's responsibility.

Return Address:

Please direct all returns to:

PILI ETHNIC FOODS SA
62 MARTYRS AVENUE 231, 17303
HERAKLION, CRETE, GREECE
Phone: +30 2810 370577
Email: orders@piliethnicfoods.gr

For further inquiries on the return process, don't hesitate to contact us at 2810 370577 or via email at orders@piliethnicfoods.gr.